Account Set-Up
New Users
- Tap the sign-up link
- Enter your details
- Tap next. An activation email will be sent to your inbox
- Open the email and click the link (this opens a browser)
- Confirm the activation of your account
- Close the browser and reopen the app
Returning Users
If you have an account with us:
- Tap sign-in with email
- Enter your email address and password
- Tap Login
Sign-in with Apple or Google
- Tap sign-in with Google or Apple (Apple sign in available on iOS only)
- Select the desired account from your device’s interface
- Login to your selected account
Continue Without Account
Without an account, you can still view the live parking availability around the city and search for businesses.
You must have an account to make parking payments
Reset Password
Forgotten your password?
It's easy to reset! Simply click the "Forgot password" link on the login page
- Enter your email address
- Tap "Reset Password". A reset code will be emailed to your inbox if an account is registered
- Enter the code from your email and create your new password
- Tap "Change Password" and you are good to go!
The reset code is only valid for 24 hours, you can request a new code by entering your email and selecting My code expired.
Pay for Parking
Pay for your parking by tapping the "Pay" tab in the lower menu ribbon
1. Enter your License Plate
Enter the license plate for the vehicle you are paying for. Previously saved plates can be selected from the scrollable list below.Press Next to continue
2. Select Lot or Meter Area
Either start typing or select from the dropdown list the off-street lot or on street meter area where you are parked. You will find this information at the entrance to an off-street lot or on the physical meter next to the space.
3. Enter the space number
Enter the space number as shown on the parking meter or painted on the ground. Space numbers are between 1 and 3 digits and require no letters.Press next to continue to quote
Some lots and meter areas do not have space numbers. The space field will change to “Not Required’ in these lots. Payments are made against the Lot/Meter Area.
4. Get a Quote
Tap the ‘+’ and ‘-‘ symbols to select the time you would like to pay for. The quote will update as you change times.Press Next to continue
The parking rate and rules for the space you have selected will be visible at the bottom of the page
5. Review & Pay
Confirm that the details for your parking session are correct then select a payment method. Apple and GPay options will appear if you have your wallet set up on your device/account. Otherwise, you can store a credit card to your account for future use by tapping the Add Credit Card button. Cards can be managed in the Manage Cards menu in the sidebarYou will be notified if your payment was successful and directed to the Sessions tab. A receipt will be emailed to your account inbox.
Successful mobile payments do not show on the physical meter. Instead, they can be monitored in the Sessions tab of the app. Laguna Beach City enforcement agents check for payments against your plate if they pass.
6. Extend Parking
Additional payment for a session (up to the maximum allowed by that space) can be made by returning to the Pay tab or by selecting Extend in the Sessions Tab. An extension is an additional payment made on the same plate in the same space and can be purchased up to the maximum for a single session.Manage Sessions
The sessions tab shows details of current and previous parking session on this account
Current Session
A timer at the top of the page shows the time remaining in the currently paid parking session. If notifications are enabled, you will receive a push notification to your device up to 15 minutes before your session ends, within this time you may extend your parking from wherever you are. When your session ends, you will be notified that you need to move your vehicle.
You can buy more time for your parking session by tapping the Extend button.
Session History
Shows a record of previous session purchases. This summary is scrollable and shows the payment value, start and end times, and payment method
Tap on any entry to see more details on the payment.
Availability Map
Colored regions on the map indicate parking zone availability:
- Green indicates the spaces in the area are mostly vacant
- Orange indicates limited vacant spaces
- Red indicates most of the spaces are occupied.
You can also:
- Tap on any region to view more detailed information as well as a live count of available parking spaces.
- Tap on the "Directions" button to be taken to your third party navigation app to get directions to your selected parking area.
- Use the search bar at the top of the map to search and get directions to your favourite local businesses.
Sidebar Options
Tap the three horizontal lines at the top corner of the app to access the sidebar menu. Here you will find settings and configuration options.
Account Management
To add a vehicle to your account:
- Tap the '+' icon
- Enter the vehicle's license plate
- Tap the "tick"icon. Use the cross icon to cancel at any time.
To remove a vehicle from your account
- Tap the trash icon to the right of the vehicle you want to remove
To change your password (only if not logged in with Google/Apple)
- Tap the "Change Password" button
- Enter your current password and your new password twice
- Tap "Change Password"
To delete your account
- Tap "Delete Account"
- Confirm that this is what you want to do. This action cannot be reversed.
Change your Settings
Alter these settings to make the app work in a way that is best for you!
- Save a plate for future use: This automatically saves new plates to your saved plate list when you make a payment
- Save location automatically: This logs your vehicle location upon successful payment - the location is based on the location of the logged space (Note: this option does not record your personal location).
- Notify me before parking ends: This setting allows the app to sends a notification to your device when your session is x minutes from ending. The number of minutes (X) can be changed if this option is enabled
- Notify minutes before parking ends: If the above is set, this lets you select how early you will be notified before your parking ends.
Manage Cards
Come here to add and remove payment cards from your account
To add a card:
- Tap Add Card (opens secure link to our Windcave secure payment provider)
- Enter your card number, expiry date and CVV number
- Tab "Submit"
- You will be charged a $0.10 as an authorization payment, this payment is automatically refunded in 3-5 business days
- The card will be available for use in the app to pay for parking
To remove a card:
- Tap the trash icon to the right of the card you wish to remove. Cards are identified by partial numbers displayed on the app
- Confirm that you want to remove the card, this action cannot be undone
- The card will disappear from your list
