We were recently looking into valet software options currently on the market, and common challenges within the industry. As a result of our sleuthing, this article popped up and we thought it shared a really insightful view on the valet function within hospitality. It got us thinking about wider industry issues.
In summary, we think we are all familiar with valet concerns. Vehicle damage, poor human interaction/customer service, long wait times (and everything in between). Likewise, when things go wrong, even when using a reputable valet operator, the reputational damage to a brand can be devastating. This is across all industries, not just hospitality. A quick Google shows us just how far reaching these complaints go.
However, we know this can be significantly mitigated by using an innovative valet software, like FrogValet. Not only does it substantially reduce maintenance/operational costs, but it also enhances the customer experience. Similarly, will boost parking revenue and offer additional unrealized revenue streams.
FrogValet manages the entire valet management system within one piece of software
This valet software is so customizable that it’s relatively simple for Frogparking to tailor it to your unique needs. We cannot express this enough, even the smallest change to your valet software can make a huge difference. FrogValet is a complete end-to-end valet management system, with a variety of add-on features & ticketing/ticketless options. From reduction of operational risks, to tailored reporting, literally, FrogValet can do it all, you simply need to tell Frogparking what you need.
Improve customer satisfaction
Valet operators know the majority of feedback they get off the top of their head. Let’s summarize it … long wait times for retrieval, lost tickets and vehicle damage complaints. Imagine eliminating these and seeing average customer satisfaction scores jump 4.3 points (from a 5/10 to a 9.3/10)?
FrogValets streamlined “text to pull” valet software feature makes incredible strides toward significantly reducing wait times. Customers send a quick message to request retrieval, alongside required timeframes, so valet staff can pre-empt their needs.
Furthermore, FrogValet is unique as it offers both ticketless and ticketed options. The feedback already received around digital, and no “must keep this ticket” scenarios, has been extremely positive. Frogparking provides process notes, and suggested workflows, on how to manage this at an operational level. They literally take all the ‘thinking’ out of it and have developed a proactive system that caters to both the end user and the valet operator’s needs.
Sick of claims coming in for vehicle damage? With innovative AI technology embedded into FrogValet, attaching images has never been easier. For example, the simple ability to take a photo of the vehicle and the valet app automatically advise make, model, color. Similarly, valet attendants can simply upload a photo of the client’s vehicle and attach it to the valet session. Say hello to less valet liability concerns.
Improve your parking revenue & reduce your operational expenses
We haven’t even covered the revenue collection associated yet either. It is what gets us really excited.
By integrating parking and valet technology, customers can establish automated payment systems. For example, with FrogValet, credit card payments are a breeze. Further payments from Apple Pay, Google Pay, WeChat Pay and even Alipay are simple to integrate. Further payment options are also available, for example, paying for your hotel valet service with your room. Likewise, paying for your restaurant valet service, with your meal.
We also see regular reductions in operational costs. We don’t just mean reduction in ticketing cost or key tags (those are a given right?). We mean with unparalleled reporting and data insights. Now you have the data at your fingertips to create parking surge pricing strategies, help with staffing rosters, apply parking revenue optimization strategies and so much more. This is where the real magic happens.
Let’s summarize the valet parking application conundrum
In summary, parking technology, and in particular, valet software has a huge opportunity for growth.
As stated in the article mentioned above, we completely agree that it goes hand-on-hand with an exceptional person-centered interaction.
Because of this, when you reduce operational burdens, you are freeing your valet operators and valet staff to offer an unparallelled customer experience. With FrogValet technology, valet staff will have more time to provide a truly memorable customer experience.
You are going to love this valet parking management software; we are sure of it, reach out to hi@frogparking.com to discuss your options.
