Frogparking | Parking Management Solutions | Privacy & Security
UBCO Privacy Statement

Privacy and Security Policy for Frogparking Operations at UBCO


Frogparking technology powers certain aspects of parking operations at the University of British Columbia – Okanagan (UBCO).

Our Privacy policy has been aligned with relevant laws applicable to UBCO. This document outlines how Frogparking collects, uses, and protects your personal information in compliance with the Freedom of Information and Protection of Privacy Act (FIPPA).

Here at Frogparking, we take protecting your data seriously. We understand that Privacy & Security is more than a buzz word and is so important, now more than ever. We want to meet your requirements in a way that safeguards your privacy. We appreciate the trust you have placed in us.

This policy explains how we may collect information about our customers.  Subsequently, we use it to satisfy requirements. As a result, the below outlines some of the security measures that we take to protect your privacy. It gives certain assurances on things that we will not do.

By using our website and/or services and providing your information, you consent to the collection and use of this information, unless you specifically advise us otherwise.


Privacy Notification

Your personal information is collected under the authority of section 26(c) of the Freedom of Information and Protection of Privacy Act (FIPPA).

This information will be used for the purpose of regulating vehicle/pedestrian traffic and parking on the UBC Okanagan Campus through the application and administration of the UBC Traffic and Parking Rules & UBC Okanagan Campus Parking Permits Terms and Conditions.  Questions regarding the collection of this information may be directed to 


Privacy & Security: Collection of Information

We collect personal information such as contact details, geographical location, and vehicle plate details when you use Frogparking services or contact us. Additionally, we may gather non-identifying information like general internet usage to improve our services.

It is important to note that your browser supplies various information about your usage with you engage with UBCO or Frogparking technology – for example, via your cookies. This information is aggregated across all our users and does not link to personal identifiable information.

Therefore, information gathering channels could include, but is not limited to:

  • If you contact us with an enquiry, or in response to a communication from us, in which case this may tell us something about your preferences.
  • If you use a service that Frogparking provides.
  • As you use our website, services, or applications, we may collect information about you.
  • Any information gathered via your browser helps us monitor and analyze to improve our services.


Privacy & Security: Payment Processing

Payment processing for UBCO services is handled by TouchNet.  As such, neither Frogparking/UBCO, have any visibility with, nor do we store, personal financial information.  Submission of such information is via an end to end encrypted and secure connection with TouchNet.

Privacy & Security: Use of Information

If you use a service that Frogparking/UBCO provides, we may use personal information about you for several purposes.

This includes, but is not limited to:

  • Assisting to identify you when you telephone us to make an inquiry. This is on account of avoiding the disclosure of information to a person who is not authorized by you to receive it.
  • Responses to inquiries from you.
  • To resolve problems, technical or security issues.
  • To enforce our Terms of Service.
  • Administration, and/or contact about improved administration of any accounts (now or into the future).
  • Preventing or detecting fraud or loss (where we are capable).
  • Carrying out marketing and promotional analysis, profiling, creating statistical and testing information.

Privacy & Security: Disclosure of Information

We may disclose information we hold about you to vetted third parties. This is where UBCO/Frogparking has contracted those third parties for the purpose of providing services you have requested (‘contractors’). We require that our ‘contractors’ protect the privacy of your personal information in a manner consistent with this Privacy Policy. ‘Contractors’ do not use or disclose your personal information for any purpose other than providing us with the products or services for which we have contracted. We may also disclose information as part of the process of sale or assignment of one or more of our businesses. Alternatively, where legitimately requested for legal or regulatory purposes, as part of legal proceedings or prospective legal proceedings, or to otherwise comply with the law.


Privacy & Security: Protection of Information

We maintain strict security measures, including encryption, to protect your personal information. If a security breach was to occur, Frogparking would be notified in real-time via their encryption provider. As per the above, your financial information is handled securely by TouchNet, a PCI-DSS certified payment processor.


Privacy & Security: Access to Personal Information

You have the right to request a correction to your personal information as per FIPPA Section 29. Contact for inquiries. When you contact UBCO to request changes, consequently, UBCO will need to verify that you are the person authorized to obtain and update personal information. Therefore, you can expect to be asked for identifying details.


Privacy & Security: Other Websites, Links, and Advertisers

We are not responsible for the privacy practices of third-party websites linked, or backlinked, to us. We recommend reviewing all terms and conditions and privacy policies. The privacy practices of advertisers, or websites linked to this website, are not covered by this privacy policy. We make no representations or warranties on behalf of those third parties or otherwise. We have no control over those third parties. Furthermore, we are not responsible or liable for any content on their sites or your interactions with them.


Privacy & Security: No Liability

While we make significant effort to safeguard your information, we are not liable for disclosures due to internet transmissions or third-party acts.


Privacy & Security: Review of Policy

We may update this policy from time-to-time and changes will be available on our website. Your continued use of our services implies acceptance of policy updates. Please check our policies and terms of service regularly to update yourself on any new terms.


Privacy & Security: Trademarks

Frogparking is a registered trademark owned by Frogparking Inc. & Frogparking Ltd. Our headquarter physical location can be ascertained by emailing Any unauthorized use or reproduction of the Frogparking trademark without written consent from Frogparking is strictly prohibited and may result in legal action. To request permission for usage, please email

Date Last Updated: 10 May, 2024. 11.36am NZT.